Bike Petrol Subsidy App – Apply via SMS | Get 20L Fuel

The Bike Petrol Subsidy App and SMS registration system (code 9771) provide a digital gateway for Pakistani motorcycle owners to purchase 20 liters of fuel monthly at a subsidized rate of Rs. 100 per liter, a sharp reduction from the record-high market price of Rs. 458 per liter.

What you will learn from this guide:

• The exact four official channels to register for the bike petrol subsidy, including SMS, app, web portal, and helpline.
• Complete eligibility criteria, from income limits to vehicle ownership and engine capacity rules.
• A step-by-step walkthrough of the digital registration, verification, and QR code generation process.
• How to use your fuel quota at over 12,000 participating petrol pumps across Pakistan.
• Troubleshooting solutions for common issues like OTP failures, CNIC rejection, and scam prevention.

Key Takeaways

• 20 Liter Monthly Quota: Registered motorcycle owners receive 20 liters of petrol per month at Rs. 100 per liter, representing a savings of over Rs. 7,000 monthly based on current market prices.
• SMS Registration is Live: Eligible users can begin registration by sending their 13-digit CNIC and vehicle details to 9771 to receive a verification code, with the official app launching imminently.
• Four Official Channels: The government offers four distinct registration methods: SMS (9771), the “Maryam Ko Batayen” mobile app, the web portal (mkb.punjab.gov.pk), and the toll-free helpline (1000).
• Free Registration Fee Waiver: The Punjab government has simultaneously eliminated all motorbike registration and transfer fees, providing additional financial relief to vehicle owners.
• Strict Eligibility Rules: Only individuals with monthly income below Rs. 50,000–60,000, owning a registered motorcycle (typically up to 70cc), and with a SIM registered in their name qualify for the subsidy.

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Bike Petrol Subsidy App – Apply via SMS | Get 20L Fuel

What is the Bike Petrol Subsidy App and who launched it in Pakistan?

The Bike Petrol Subsidy App is a government-developed digital platform designed to provide targeted fuel relief to low-income motorcycle owners across Pakistan. The federal government, in coordination with the Ministry of Information Technology and provincial administrations, launched this initiative to combat the unprecedented surge in petrol prices, which recently reached Rs. 458 per liter.

Key information about the app’s origin and purpose:

• Official Name: The program is officially titled the “Motorcycle Petrol Subsidy Relief Package” and is also referred to as the Sasta Petrol App or Fuel Subsidy App.
• Lead Agencies: The Ministry of Information Technology & Telecom developed the application, while the Ministry of Finance manages the subsidy disbursement.
• Primary Objective: To provide direct financial relief to low-income households dependent on motorcycles for daily commuting and livelihoods.
• Technology Partner: The Pakistan Digital Authority has prepared the app infrastructure to ensure secure and transparent subsidy distribution.

The system represents a shift from blanket fuel subsidies to targeted digital assistance, ensuring that government resources reach only those who genuinely need support.

Understanding the “20L Fuel” benefit: How much subsidy will motorcycle owners actually receive?

Eligible motorcycle owners receive a fixed monthly fuel quota of 20 liters at a subsidized rate of Rs. 100 per liter, compared to the market rate of Rs. 458 per liter. This translates to a direct discount of Rs. 358 per liter on the first 20 liters purchased each month.

Breakdown of the financial benefit:

• Market Price (per liter): Rs. 458
• Subsidized Price (per liter): Rs. 100
• Savings per liter: Rs. 358
• Total Monthly Savings: Rs. 7,160 (20 liters × Rs. 358)

Additional benefit details:

• Three-wheeler (rickshaw) owners are also eligible for the 20-liter monthly quota under the same pricing structure.
• Small car owners (vehicles up to 800cc) remain under government review for potential inclusion.
• The subsidy applies only to regular petrol; Hi-Octane fuel is not covered under this scheme.
• Unused quota from a given month does not carry over to the following month.

The official timeline: When does the bike petrol subsidy application process start?

The application process officially opens on April 4, and citizens are strongly advised to apply only through official channels after this date. Early applications submitted before the launch date will not be processed.

Important dates and deadlines to remember:

• Application Start Date: April 4 (registration opens via all four official channels)
• Verification Period: Standard processing takes 3-7 business days after successful submission
• First Disbursement: Approved applicants can begin claiming subsidized fuel within 10 days of verification
• Program Duration: The subsidy is initially approved for a three-month period, with potential extensions based on government review

The government has deployed a dedicated infrastructure of 24,000 mobile phones at petrol pumps to support the QR code verification system, ensuring smooth implementation from day one.

Why the Pakistani government introduced the Sasta Petrol App amid the energy crisis

The Sasta Petrol App emerged as a direct response to the severe energy crisis gripping Pakistan, marked by record-high international oil prices and escalating domestic inflation. The government removed blanket fuel subsidies to manage fiscal pressure, necessitating a targeted approach to protect vulnerable populations.

Three primary drivers behind the app’s introduction:

• Soaring Global Oil Prices: International crude oil prices pushed domestic petrol rates to an unprecedented Rs. 458 per liter, the highest in Pakistan’s history.
• Fiscal Unsustainability of Blanket Subsidies: The previous across-the-board subsidy was costing billions of rupees and benefiting wealthy citizens who did not require assistance.
• Protecting Low-Income Commuters: Motorcyclists represent the most economically vulnerable segment of fuel consumers, with many using two-wheelers as their sole means of transportation to work.

Additional contextual factors:

• The federal government confirmed the removal of fuel subsidies in a televised address by Finance Minister Muhammad Aurangzeb.
• Petrol prices increased by Rs. 137 in a single revision after subsidy removal.
• The provincial governments, particularly Punjab and Sindh, stepped in with their own relief measures to supplement federal efforts.

A quick glance: Petrol Subsidy App vs. Maryam Ko Batayen App vs. SMS registration

The government has established multiple parallel registration systems to ensure accessibility for all citizens, regardless of their technological literacy or smartphone ownership.

Comparison of the three primary registration methods:

Important distinction:

• The Petrol Subsidy App (federal) and Maryam Ko Batayen App (Punjab-specific) serve the same purpose but may have different interfaces. Users in Punjab can use either platform, while users in other provinces should rely on the federal SMS code 9771.
• SMS registration (9771) is the simplest method, requiring only a basic mobile phone and sending a text message with CNIC and vehicle details.

The difference between the federal fuel subsidy program and the Punjab government relief package

Pakistan has two parallel fuel subsidy initiatives operating simultaneously: a federal program targeting low-income households nationwide, and a Punjab-specific package offering additional benefits to motorcycle owners in the province.

Federal Fuel Subsidy Program:

• Scope: Nationwide coverage for all provinces
• Eligibility: Households with monthly income below Rs. 40,000-60,000
• Registration: SMS to 9771 or the federal Petrol Subsidy App
• Benefit: 20-30 liters of subsidized petrol per month for motorcycles and rickshaws

Punjab Government Relief Package:

• Scope: Exclusive to residents of Punjab province
• Eligibility: Registered motorcycle owners in Punjab, income below Rs. 50,000-60,000
• Registration: Maryam Ko Batayen App, web portal (mkb.punjab.gov.pk), or helpline 1000
• Additional Benefit: Free motorbike registration and transfer fee waiver
• Announced By: Chief Minister Maryam Nawaz Sharif

Key takeaway: Residents of Punjab should use the Punjab-specific channels for faster processing and additional benefits. Residents of other provinces should rely on the federal SMS code 9771 and the upcoming nationwide Petrol Subsidy App.

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Background and Official Announcement of the Petrol Subsidy Scheme

Who announced the Rs. 100 per liter petrol subsidy for motorcyclists?

The Rs. 100 per liter petrol subsidy for motorcyclists was announced jointly by federal and provincial leadership following an emergency cabinet meeting addressing the fuel price crisis. Finance Minister Muhammad Aurangzeb confirmed the removal of blanket subsidies and the transition to a targeted digital system during a televised address.

Key announcement details:

• Federal Level: The Ministry of Finance and Ministry of Information Technology & Telecom unveiled the digital fuel quota system on March 25-26.
• Provincial Level (Punjab): Chief Minister Maryam Nawaz Sharif announced the Punjab-specific relief package on April 3, confirming the Rs. 100 per liter subsidy for 20 liters of fuel.
• Provincial Level (Sindh): Sindh Chief Minister announced a parallel Rs. 2,000 monthly cash subsidy for bikers, equivalent to the same 20-liter benefit at Rs. 100 per liter.

The coordinated announcements across federal and provincial governments reflect a unified approach to addressing the fuel affordability crisis while maintaining fiscal discipline.

The role of Finance Minister Muhammad Aurangzeb and CM Maryam Nawaz in the relief package

Finance Minister Muhammad Aurangzeb led the federal effort to restructure fuel subsidies, shifting from an expensive blanket approach to a targeted digital system. His televised address confirmed the removal of general fuel subsidies while assuring the public that low-income consumers would receive support through the new app-based system.

Finance Minister Aurangzeb’s specific contributions:

• Confirmed the end of blanket fuel subsidies in a televised national address
• Announced that petrol prices would increase by Rs. 137 per liter in a single revision
• Committed to protecting vulnerable populations through digital targeted subsidies
• Oversaw the development of the federal Petrol Subsidy App by the Ministry of IT

Chief Minister Maryam Nawaz Sharif’s specific contributions:

• Announced a comprehensive Punjab relief package on April 3, 2026
• Confirmed the Rs. 100 per liter subsidy for registered motorcycle owners on 20 liters of fuel
• Praised Prime Minister Shehbaz Sharif for maintaining petroleum supply and price stability despite global crises
• Introduced additional relief measures including free public transport and diesel subsidies for farmers
• Eliminated all motorbike registration and transfer fees across Punjab

The Punjab Chief Minister’s package is part of implementing Prime Minister Shehbaz Sharif’s national savings and austerity program within the province.

How the global energy crisis and rising oil prices triggered the need for a fuel subsidy

International crude oil prices surged dramatically due to geopolitical tensions, supply chain disruptions, and production cuts by major oil-exporting nations. These global pressures directly translated into record-high domestic petrol prices, creating an urgent need for government intervention.

Timeline of the price crisis:

• Before subsidy removal: The government was spending billions monthly on blanket fuel subsidies to keep prices artificially low.
• Post-subsidy removal: Petrol prices jumped by Rs. 137 in a single revision, reaching Rs. 458 per liter.
• Current market reality: Diesel prices crossed Rs. 520 per liter, impacting transportation and goods costs across the economy.

Why targeted subsidies became necessary:

• The blanket subsidy was fiscally unsustainable, costing the government billions that could be redirected to development projects.
• Wealthy citizens with multiple vehicles were benefiting equally from taxpayer-funded subsidies.
• A digital quota system ensures that only eligible low-income households receive support.
• The app-based approach allows real-time monitoring and prevents subsidy abuse.

Official government notifications regarding the bike petrol subsidy app

The federal government has issued multiple official notifications confirming the development, testing, and imminent launch of the Petrol Subsidy App. According to Ministry of Information Technology sources, the application is currently undergoing final testing ahead of its nationwide rollout.

Official updates confirmed through government channels:

• App Development Status: The Ministry of IT has completed development of the mobile application under federal government directives.
• Testing Phase: The app is currently in the testing phase, with a nationwide rollout expected imminently.
• Infrastructure Deployment: The government will deploy 24,000 mobile phones at petrol pumps to power the QR code verification system.
• Quota Allocation: Motorcycles and rickshaws will receive a monthly quota of 20-30 liters of subsidized petrol.
• Participating Pumps: Over 12,000 designated petrol pumps across Pakistan will accept the digital vouchers.

The government has confirmed that the subsidy system will be app-based and fully automated, with separate applications for consumers and retail operators.

Is the bike petrol subsidy scheme active in all cities of Pakistan or just Punjab?

The bike petrol subsidy scheme is being implemented as a federal program with nationwide scope, meaning citizens in all provinces (Punjab, Sindh, Khyber Pakhtunkhwa, Balochistan, and Islamabad Capital Territory) are eligible to apply through the federal SMS code 9771 and the upcoming national Petrol Subsidy App.

Geographic coverage breakdown:

Important clarification:

• The federal program (SMS 9771) is active in all cities and provinces across Pakistan.
• The Punjab-specific package with free registration and the Maryam Ko Batayen App is only available to residents of Punjab.
• Sindh has announced a parallel cash subsidy of Rs. 2,000 monthly for bikers.
• Residents of other provinces should use SMS 9771 while waiting for provincial announcements.

The federal government vs. provincial governments: Who is funding the bike petrol subsidy?

The funding structure for the bike petrol subsidy involves cost-sharing between the federal government and provincial administrations, with each level contributing to different aspects of the relief package.

Federal government funding responsibilities:

• Development and maintenance of the nationwide Petrol Subsidy App
• Deployment of 24,000 mobile phones and QR code infrastructure at petrol pumps
• Subsidy disbursement for the base 20-liter quota for all eligible citizens
• Administrative costs of the SMS registration system (9771)

Provincial government funding responsibilities:

• Punjab: Additional subsidy top-ups, free registration fee waiver, helpline 1000 operations
• Sindh: Rs. 2,000 monthly cash subsidy supplement for bikers
• Other provinces: Awaiting announcements for potential top-up benefits

Cost-sharing rationale:

• The federal government bears the core infrastructure and nationwide subsidy costs.
• Provincial governments can opt to add supplemental benefits using their own budgets.
• This structure allows wealthier provinces to provide enhanced relief without burdening the federal budget.
• The digital system ensures transparent tracking of who funds each liter of subsidized fuel.

Understanding the “Massive Relief Package for the People of Punjab” and its scope

Chief Minister Maryam Nawaz Sharif announced a comprehensive “Massive Relief Package for the People of Punjab” on April 3, 2026, in direct response to the record-high fuel prices. The package goes beyond the fuel subsidy to include multiple layers of financial relief for various segments of Punjab’s population.

Components of the Punjab relief package:

• Motorcycle Fuel Subsidy: Rs. 100 per liter on up to 20 liters monthly for registered motorcycle owners.
• Free Motorbike Registration: Complete waiver of all registration and transfer fees for motorcycles across Punjab.
• Free Public Transport: Citizens can travel without tickets on the Orange Line Train and other public transport systems.
• Farmer Diesel Subsidy: Farmers receive a diesel subsidy of Rs. 100 per liter per acre.
• Transport Sector Support: Tiered monthly cash subsidies for the transport sector (Rs. 70,000 for standard trucks, Rs. 80,000 for heavy commercial vehicles).

Scope of the package:

• Eligible Beneficiaries: All registered motorcycle owners in Punjab, farmers, public transport users, and commercial transport operators.
• Funding Source: Punjab provincial government budget allocations.
• Implementation Timeline: Immediate effect from April 4, 2026.
• Relation to Federal Program: This package supplements the federal fuel subsidy, providing additional benefits to Punjab residents.

Eligibility Criteria for the Bike Petrol Subsidy

Who is eligible for the 20L monthly petrol subsidy?

Eligibility for the 20L monthly petrol subsidy is determined by a combination of income level, vehicle ownership, and registration status. The program specifically targets low-income individuals who rely on motorcycles for daily commuting and livelihood activities.

Primary eligibility requirements:

• Income Limit: Monthly household income must be below Rs. 50,000 to Rs. 60,000 (varying slightly by province).
• Vehicle Type: Applicant must own a registered motorcycle (two-wheeler) or rickshaw (three-wheeler).
• Ownership Proof: The motorcycle must be registered in the applicant’s name with a verified number plate.
• CNIC and SIM Match: The applicant’s CNIC and mobile SIM card must be registered under the same name with NADRA.
• Province of Residence: For Punjab-specific benefits, the applicant must be a resident of Punjab province.

Who is NOT eligible:

• Individuals with monthly income exceeding Rs. 60,000
• Motorcycles without proper registration or number plates
• Vehicles registered under another person’s name
• Cars above 800cc engine capacity (not included in the scheme)
• Commercial vehicle owners (except rickshaws classified as three-wheelers)

What is the income limit to qualify for the petrol relief?

The income limit to qualify for the petrol relief ranges from Rs. 50,000 to Rs. 60,000 per month, depending on the specific program and province. The federal program generally sets the threshold at Rs. 60,000, while some provincial programs may use a lower cutoff.

Detailed income criteria:

• Federal Program (SMS 9771): Monthly household income below Rs. 60,000.
• Punjab Relief Package: Monthly income below Rs. 50,000 to Rs. 60,000.
• Sindh Cash Subsidy: Monthly income below Rs. 60,000.
• Verification Method: Income is verified through NADRA records, tax filings, and existing social welfare program enrollment (e.g., Ehsaas, BISP).

How income verification works:

• The government cross-references applicant CNICs with existing social welfare databases.
• Applicants enrolled in the Ehsaas Kafalat program or similar initiatives are automatically pre-qualified.
• Income declared in tax records and other government systems is used for verification.
• False declarations may result in permanent disqualification from the subsidy program.

Can I get the subsidy if my bike is not registered or has an unverified number plate?

No, the subsidy is strictly available only for motorcycles that are properly registered with the Excise and Taxation Department and have a verified number plate. Unregistered motorcycles and those with fake or missing number plates are ineligible for the subsidy.

Registration requirements explained:

• Valid Registration Document (Book): The motorcycle must have an official registration book issued by the Excise and Taxation Department.
• Verified Number Plate: The number plate must be the official government-issued plate, not a makeshift or duplicate plate.
• Ownership Name Match: The registration document must list the applicant’s name exactly as it appears on their CNIC.
• No Outstanding Dues: The motorcycle should not have any pending taxes or fines that could affect its registration status.

What if your bike is not registered?

• The Punjab government has simultaneously waived all registration and transfer fees, making registration more affordable.
• You can register your motorcycle at any Excise and Taxation office without paying the usual fees.
• After completing registration, you become eligible to apply for the fuel subsidy.

Do I need to have the vehicle in my name to get the subsidy?

Yes, the vehicle must be officially registered in the applicant’s name to qualify for the subsidy. This requirement prevents fraud, multiple registrations per family, and ensures that the subsidy reaches the actual vehicle owner.

Why ownership verification is mandatory:

• Prevents one person from registering multiple vehicles under different family members’ names.
• Ensures that the subsidy benefits the actual motorcycle user, not someone who merely has access to the vehicle.
• Aligns with the government’s targeted approach of helping low-income individuals who own and use motorcycles for daily commuting.
• Facilitates verification through existing government databases (Excise and Taxation records).

Exception scenarios:

• If the motorcycle is gifted or inherited without formal transfer, you must complete the transfer of ownership at the Excise office before applying.
• The Punjab government’s fee waiver for transfers makes this process cost-free.
• Leased motorcycles financed through banks may require additional documentation proving beneficial ownership.

Does the subsidy apply to cars over 800cc?

No, the subsidy does not apply to cars over 800cc. The government has explicitly limited the subsidy to two-wheelers (motorcycles) and three-wheelers (rickshaws). Small cars with engine capacity up to 800cc remain under government review for potential future inclusion.

Current status for different vehicle categories:

Official statement: According to government officials, “vehicles up to 800cc have not yet been included in the program, but two- and three-wheelers will be prioritized. A final decision on small car inclusion is still pending.”

Does the subsidy apply to Hi-Octane or only regular petrol?

The subsidy applies exclusively to regular petrol (RON 92 or equivalent standard fuel). Hi-Octane petrol, premium fuel, and other specialized gasoline products are not covered under the subsidy scheme.

Fuel coverage details:

• Regular Petrol (Subsidized): Rs. 100 per liter, up to 20 liters monthly.
• Hi-Octane/Premium Petrol (Not Subsidized): Market price applies.
• Diesel (Not Covered for Motorcycles): Separate subsidy exists for farmers and commercial vehicles.
• Reason for exclusion: Hi-Octane is considered a premium product typically used by high-performance vehicles, not the target low-income demographic.

Can female bike riders apply for the petrol subsidy?

Yes, female bike riders are fully eligible to apply for the petrol subsidy, provided they meet all other eligibility criteria (income limit, vehicle ownership, CNIC and SIM registration under the same name). The government has explicitly included women in the relief package without any gender-based discrimination.

Key points for female applicants:

• The subsidy application process is identical for male and female applicants.
• Female applicants must own a motorcycle registered in their name.
• The CNIC and mobile SIM must both be registered under the female applicant’s name.
• Women are encouraged to apply through the same channels: SMS 9771, Maryam Ko Batayen App, or helpline 1000.
• There are no additional documentation requirements for female applicants beyond the standard CNIC and vehicle registration proof.

Is the petrol subsidy available for rickshaw drivers?

Yes, rickshaw drivers (three-wheeler owners) are explicitly included in the petrol subsidy scheme. The government has prioritized two- and three-wheelers as the primary beneficiaries of the targeted fuel relief program.

Rickshaw-specific details:

• Monthly Quota: 20 liters of subsidized petrol at Rs. 100 per liter.
• Eligibility Criteria: The rickshaw must be registered in the driver’s name, and the driver’s income must fall below the threshold.
• Registration Method: Rickshaw drivers can apply using the same SMS code 9771 or the mobile app.
• Verification Process: The rickshaw’s registration number and chassis number will be verified through the Excise and Taxation database.
• Additional Benefits: Rickshaw drivers may also qualify for transport sector support packages announced by provincial governments.

What is the engine capacity limit (70cc) for the subsidy on motorcycles?

The subsidy is primarily targeted at motorcycles with engine capacities typically up to 70cc, which are the most common vehicles used by low-income commuters. However, government announcements indicate that a final decision on engine capacity limits is still being finalized.

Current understanding of engine capacity rules:

• Standard motorcycles (70cc): Fully eligible, as these are the most affordable and widely used two-wheelers in Pakistan.
• Higher capacity motorcycles (70cc-150cc): May be subject to additional verification or may be excluded from the subsidy, depending on the final government decision.
• Reason for potential limits: The government aims to target the subsidy to those who genuinely cannot afford higher-priced fuel, excluding those who own more expensive, higher-capacity motorcycles.

What motorcycle owners should do:

• Apply through SMS 9771 regardless of your motorcycle’s engine capacity.
• The system will automatically verify your vehicle details against Excise and Taxation records.
• If your engine capacity exceeds the approved limit, you will receive a notification of ineligibility.
• Check the official government app or website for the final engine capacity threshold once announced.

What documents are needed for the petrol subsidy registration?

The petrol subsidy registration requires a minimal set of documents to ensure accessibility for all citizens, especially those with limited access to digital resources.

Required documents and information:

• CNIC (Computerized National Identity Card): 13-digit number without dashes. Must be valid and linked to your NADRA record.
• Motorcycle Registration Book (or copy): Contains the vehicle’s registration number, chassis number, and engine number.
• Mobile SIM Registration Proof: The mobile number you use for registration must be registered under your CNIC with your service provider (Jazz, Zong, Telenor, or Ufone).
• Proof of Income (if requested): Some applicants may be asked to provide income verification, though the system primarily uses existing government databases.

Where to obtain these documents:

• CNIC: Issued by NADRA offices nationwide.
• Registration Book: Issued by the Excise and Taxation Department when you register your motorcycle.
• SIM Registration: Contact your mobile service provider to verify or update your SIM’s ownership details.

Important note: You do not need to upload physical copies of these documents for SMS registration. The SMS system only requires the numeric information (CNIC and vehicle registration number). The mobile app and web portal may ask for document uploads for verification purposes.

Complete Application Methods: From SMS to the Official App

How do I register for the bike petrol subsidy via SMS?

To register for the bike petrol subsidy via SMS, send your 13-digit CNIC number (without dashes) followed by your motorcycle’s registration number to 9771. You will receive an automated response confirming receipt of your application, followed by a verification code if you meet the initial eligibility criteria.

Exact SMS format for registration:

1. Open the messaging app on your mobile phone.
2. Type your 13-digit CNIC number (e.g., 1234567890123) without any spaces or dashes.
3. Immediately after the CNIC number, type your motorcycle registration number (e.g., LEJ123456).
4. Send the complete message to 9771.

Example SMS:
1234567890123LEJ123456

What happens after you send the SMS:

• You will receive an automated confirmation message acknowledging receipt of your application.
• Within 24-48 hours, you will receive a verification code if your CNIC and vehicle details match government records.
• If your application is approved, you will receive further instructions on how to access your fuel quota.
• If your application is rejected, you will receive a message explaining the reason (e.g., “CNIC not eligible” or “Vehicle not registered in your name”).

What is the SMS code to apply for the petrol subsidy? (The role of 9771)

The official SMS code to apply for the petrol subsidy is 9771. This shortcode is managed by the government specifically for the Fuel Subsidy Relief Package and is the primary registration channel for citizens without smartphones.

Understanding the 9771 shortcode:

• Purpose: The 9771 shortcode is exclusively dedicated to the Motorcycle Petrol Subsidy Relief Package.
• Cost: Standard SMS rates apply (typically free for most mobile packages or minimal cost).
• Availability: The 9771 shortcode is active across all mobile networks in Pakistan (Jazz, Zong, Telenor, Ufone).
• Response Time: Automated responses are typically sent within seconds to minutes, while verification codes may take 24-48 hours.

Official government confirmation: According to multiple government announcements, citizens can verify their eligibility and register for the subsidy by sending their CNIC number and vehicle details to 9771, after which they will receive a confirmation code.

Step-by-step guide: How to send your CNIC and vehicle details to 9771.

Follow these exact steps to ensure your SMS registration is processed correctly and without errors.

Step 1: Prepare your CNIC number.

• Locate your 13-digit CNIC number (found on your NADRA-issued identity card).
• Write down the number without any dashes, spaces, or special characters.
• Example correct format: 1234567890123
• Example incorrect format: 12345-6789012-3 or 12345 6789012 3

Step 2: Locate your motorcycle’s registration number.

• Find your official registration book (issued by the Excise and Taxation Department).
• Look for the field labeled “Registration Number” or “Vehicle Number.”
• Write down the complete registration number exactly as it appears, including letters and numbers.

Step 3: Compose the SMS.

• Open your phone’s messaging application.
• In the recipient field, enter 9771.
• In the message body, type your CNIC number followed immediately by the registration number, with no spaces or punctuation in between.

Step 4: Send and wait for confirmation.

• Press send and wait for a response from 9771.
• You should receive an automated acknowledgment within 30 seconds to 2 minutes.
• Save the acknowledgment message for your records.

Step 5: Respond to any follow-up instructions.

• If the system requests additional information, respond promptly with the required details.
• If you receive a verification code, keep it safe as it may be needed for future app registration.

What is the exact text message format for the bike petrol subsidy SMS?

The exact text message format for the bike petrol subsidy SMS is: [13-digit CNIC][Motorcycle Registration Number] with no spaces, dashes, or special characters between the two pieces of information.

Detailed format specifications:

Correct formatting examples:

• 1234567890123LEJ123456
• 3740598765432RID987654
• 6110023456789KHI567890

Common formatting mistakes to avoid:

• ❌ Adding spaces between CNIC and registration number
• ❌ Including dashes in the CNIC (e.g., 12345-6789012-3)
• ❌ Adding a plus sign or country code before the CNIC
• ❌ Including the word “CNIC” or any other text before the numbers
• ❌ Using commas, periods, or any other punctuation

Will you receive a confirmation code after sending the SMS to 9771?

Yes, after sending your CNIC and vehicle details to 9771, you will receive a confirmation code if your initial information passes basic validation checks. This code serves as proof that your application has been received and is being processed.

Timeline for receiving confirmation:

• Immediate Acknowledgment (0-2 minutes): An automated response confirming receipt of your SMS.
• Verification Code (24-48 hours): After the system verifies your CNIC against NADRA records and your vehicle against Excise and Taxation records, you will receive a unique verification code.
• Final Approval (3-7 days): Complete processing and eligibility determination.

What the confirmation code looks like:

• The code is typically a 6-8 digit alphanumeric string.
• Example: A7B3K9P2
• The message containing the code will also include instructions on how to use it for app registration or fuel quota access.

If you do not receive a confirmation code:

• Wait 48 hours before re-applying.
• Check if your CNIC and registration number were entered correctly.
• Verify that your mobile SIM is registered under your CNIC.
• Call the government helpline (1000) for assistance.

Is the 9771 SMS code official or a scam? (Addressing the 9711 scam confusion)

The 9771 SMS code is the official government shortcode for the Motorcycle Petrol Subsidy Relief Package. However, citizens must be aware of fraudulent shortcodes that attempt to deceive applicants, particularly the similar-sounding 9711.

Official shortcode vs. fraudulent shortcodes:

How to identify a scam message:

• The message asks for your bank account details or ATM PIN.
• The message promises a larger subsidy (e.g., 50 liters instead of 20).
• The message comes from a personal phone number, not a shortcode.
• The message includes a suspicious link asking you to click and enter personal information.
• The message contains spelling errors, grammatical mistakes, or non-official formatting.

What to do if you receive a suspicious message:

• Do not respond or click any links.
• Do not share your CNIC, bank details, or OTP codes.
• Report the message to PTA (Pakistan Telecommunication Authority) by forwarding it to 9000.
• Inform the government helpline (1000) about the scam attempt.

How to Apply Using the “Maryam Ko Batayen” Mobile App

The “Maryam Ko Batayen” mobile application is the Punjab government’s official digital platform for registering for the petrol subsidy and accessing other government relief programs. The app provides a complete digital experience with QR code generation, fuel quota tracking, and real-time balance checks.

Step 1: Download the official government app (Bike Petrol Subsidy App name).

• Open the Google Play Store on your Android smartphone (iOS availability may vary).
• Search for “Maryam Ko Batayen” or scan the official QR code displayed on government posters.
• Download and install the app from the official government developer account.
• Verify that the app publisher is the Government of Punjab or Pakistan Digital Authority.

Step 2: Enter your 13-digit CNIC and mobile number.

• Launch the app and click on “Register” or “Apply for Subsidy.”
• Enter your 13-digit CNIC number without dashes.
• Enter your mobile number (the same number that is registered under your CNIC with your mobile service provider).
• Click “Next” to proceed to verification.

Step 3: Complete vehicle verification (registration number and chassis number).

• Enter your motorcycle’s registration number as it appears on your registration book.
• Enter your motorcycle’s chassis number (found on the vehicle frame and registration book).
• The app will automatically verify this information against the Excise and Taxation database.

Step 4: OTP Verification.

• You will receive a One-Time Password (OTP) on your registered mobile number.
• Enter the OTP in the app within the specified time limit (typically 2-5 minutes).
• If you do not receive the OTP, check your network connection and request a new code.

Step 5: Set up a password and secure your account.

• Create a strong password for your app account (minimum 8 characters, including letters and numbers).
• Confirm the password and save it in a secure location.
• Your account is now created and ready to use.

Step 6: Generate your fuel voucher and QR code.

• Once verified, log in to your account.
• Click on “Generate Voucher” or “Get Fuel Quota.”
• Your QR code will be displayed on the screen.
• Take a screenshot of the QR code or keep the app open when visiting the petrol pump.

Is the bike petrol subsidy app available on the Play Store?

Yes, the bike petrol subsidy app is available on the Google Play Store under the name “Maryam Ko Batayen” (for Punjab residents) or the upcoming federal “Petrol Subsidy App.” The app is being officially published by the Government of Punjab or the Pakistan Digital Authority.

How to find and download the correct app:

• Search Term 1: “Maryam Ko Batayen” (Punjab-specific)
• Search Term 2: “Petrol Subsidy App” (Federal)
• Search Term 3: “Fuel Subsidy App Pakistan”
• Publisher Verification: Look for the official government badge or publisher name (e.g., “Government of Punjab,” “PITB,” “Pakistan Digital Authority”).

Important download warnings:

• Download only from the official Google Play Store, not third-party websites or APK download sites.
• Check the number of downloads and user reviews to verify authenticity.
• Be extremely cautious of apps with similar names published by unknown developers.
• Never download a “Petrol Subsidy App” from a link sent via SMS or WhatsApp, as these are likely phishing attempts.

How to complete vehicle verification (registration number and chassis number).

Vehicle verification is a critical step in the registration process, ensuring that the subsidy reaches only legitimate motorcycle owners with properly registered vehicles.

Information required for verification:

• Registration Number: The official number assigned by the Excise and Taxation Department (found on your vehicle’s number plate and registration book).
• Chassis Number: A unique 17-character alphanumeric code stamped on the motorcycle’s frame and listed in the registration book.
• Engine Number: May be required for additional verification in some cases.

Where to find your chassis number:

• Location 1: Stamped on the steering column or frame near the front wheel.
• Location 2: Printed on the registration book under “Chassis Number” or “Frame Number.”
• Location 3: On a metal plate attached to the motorcycle’s frame (typically under the seat or near the engine).

Common verification issues and solutions:

• “Vehicle Not Found” Error: Your motorcycle may not be properly registered. Visit your local Excise and Taxation office to resolve registration issues.
• “Name Mismatch” Error: The vehicle is registered under a different name. Complete a transfer of ownership at the Excise office.
• “Invalid Chassis Number” Error: Double-check the number for typos. The letter ‘O’ and number ‘0’ are often confused, as are ‘I’ and ‘1’.

How to set up a password and secure your account for the petrol subsidy app.

Creating a strong and secure password for your petrol subsidy app account is essential to prevent unauthorized access to your fuel quota and personal information.

Password creation guidelines:

• Minimum Length: 8 characters (12+ characters recommended for better security).
• Character Types: Use a mix of uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9), and special characters (!@#$%^&*).
• Avoid Common Passwords: Do not use “password123,” “CNIC number,” “12345678,” or your name.
• Example Strong Password: M@ryam_Bike_2026!

Account security best practices:

• Do not share your password with anyone, including family members.
• Do not write your password down in an easily accessible location.
• Enable biometric login (fingerprint or face recognition) if your phone supports it.
• Log out of the app after each session, especially if using a shared device.
• Immediately report any suspicious activity on your account to the helpline 1000.

If you forget your password:

• Click the “Forgot Password” link on the login screen.
• Enter your registered CNIC and mobile number.
• You will receive an OTP to reset your password.
• Create a new strong password and confirm it.

How do I recover my password for the petrol subsidy app?

To recover your password for the petrol subsidy app, click the “Forgot Password” link on the login screen, enter your registered CNIC and mobile number, and follow the OTP verification process to set a new password.

Step-by-step password recovery process:

1. Open the Maryam Ko Batayen app or Petrol Subsidy App.
2. Click on the “Login” button.
3. Below the password field, click the “Forgot Password?” link.
4. Enter your 13-digit CNIC number (without dashes).
5. Enter the mobile number you used during registration.
6. Click “Send OTP.”
7. Enter the One-Time Password received on your mobile number.
8. Create a new password (minimum 8 characters, mix of letters and numbers).
9. Confirm the new password and click “Reset Password.”
10. Log in with your CNIC and new password.

If password recovery fails:

• Ensure your mobile number is active and receiving SMS messages.
• Check that your mobile SIM is still registered under your CNIC.
• Wait 30 minutes and try again (too many failed attempts may temporarily lock your account).
• Call the government helpline (1000) for manual password reset assistance.

How to Apply via the Web Portal (mktb.punjab.gov.pk)

The official web portal at mktb.punjab.gov.pk provides a desktop-friendly alternative for applicants who prefer to register using a computer or laptop rather than a mobile device.

Step 1: Access the official MKB Punjab Gov PK web portal for fuel subsidy.

• Open your preferred web browser (Chrome, Firefox, Edge, or Safari).
• Type mktb.punjab.gov.pk in the address bar and press Enter.
• Ensure the website URL is exactly as shown (no extra letters, dashes, or domain variations).
• Look for the official government domain (.gov.pk) to confirm authenticity.

Step 2: Creating an account and logging into the mkb.punjab.gov.pk portal.

• Click on the “Register” or “Apply for Petrol Subsidy” button on the homepage.
• Enter your 13-digit CNIC number (without dashes).
• Enter your mobile number (registered under your CNIC).
• Create a username and password for your portal account.
• Click “Register” to create your account.
• You will receive an OTP on your mobile number for verification.
• Enter the OTP to activate your account.

Step 3: How to fill out the online application form for the bike petrol subsidy.

• Log in to your account using your CNIC and password.
• Click on “New Application” or “Apply for Fuel Subsidy.”
• Select “Motorcycle” as your vehicle type.
• Enter your motorcycle’s registration number.
• Enter your motorcycle’s chassis number.
• Enter your current residential address (as per CNIC).
• Review all entered information for accuracy.

Step 4: Uploading documents and submitting the application online.

• Upload a scanned copy or clear photo of your CNIC (front and back).
• Upload a scanned copy or clear photo of your motorcycle registration book.
• Upload a recent passport-size photograph (if requested).
• Click the checkbox to confirm that all information provided is accurate.
• Click “Submit Application.”

After submission:

• You will receive a confirmation message on the screen.
• An SMS confirmation will be sent to your registered mobile number.
• Your application status can be tracked from your portal dashboard.
• Processing typically takes 3-7 business days.

How to Apply via the Helpline (Calling 1000)

The helpline number 1000 is a toll-free government service that provides registration assistance for citizens who cannot use SMS or mobile apps due to technological barriers, disabilities, or other constraints.

What is the official helpline number for petrol subsidy complaints and registration?

• Helpline Number: 1000
• Type: Toll-free (no call charges apply)
• Availability: 24/7, seven days a week
• Services Offered: Registration assistance, eligibility verification, complaint registration, technical support, and general inquiries.

How does the automated or agent-assisted registration process work on 1000?

• Automated System: Call 1000 and follow the voice prompts to register using your keypad. The system will ask for your CNIC number, mobile number, and vehicle registration number.
• Agent-Assisted: Press 0 or say “Agent” to speak with a live customer service representative. The agent will guide you through the registration process and enter your information into the system on your behalf.

What information do you need to provide when calling the helpline 1000?

• Your 13-digit CNIC number.
• Your mobile number (the number you are calling from or a different number if available).
• Your motorcycle’s registration number (as it appears on the registration book).
• Your motorcycle’s chassis number (if requested for verification).

Is the 1000 helpline toll-free and available 24/7 for the petrol subsidy scheme?
Yes, the 1000 helpline is completely toll-free, meaning you will not be charged for the call regardless of your mobile network provider. The service is available 24 hours a day, 7 days a week, including public holidays.

Tips for a successful helpline registration:

• Have your CNIC and motorcycle registration book nearby before calling.
• Speak clearly and slowly when providing information to the automated system or agent.
• Write down any reference number or confirmation code provided during the call.
• If the call drops, call back immediately and reference your previous call.

Alternative Registration Methods for Users Without Smartphones

The government has designed multiple alternative registration methods specifically for citizens who do not own smartphones or have limited internet access. These methods ensure that the subsidy program is inclusive and accessible to all eligible individuals.

Can you register for the petrol subsidy without a smartphone or internet?
Yes, you can register for the petrol subsidy without a smartphone or internet using the following methods:

• SMS to 9771: Works on any basic mobile phone with text messaging capability.
• Helpline 1000: A phone call is all you need; no smartphone or internet required.
• In-Person Assistance: Visit your local district office, union council office, or government facilitation center for manual registration assistance.

How to use the QR code displayed on government posters to access the web portal.
Government posters, banners, and official notices display a QR code that links directly to the Maryam Ko Batayen app download page or the web portal. To use the QR code:

1. Open the camera app on your smartphone (iOS and Android both support QR scanning).
2. Point the camera at the QR code displayed on the government poster.
3. Tap the notification that appears on your screen.
4. You will be redirected to the app download page or the mkb.punjab.gov.pk web portal.

Visiting district offices and facilitation centers for manual registration assistance.
For citizens who are unable to use any digital method, the government has established in-person assistance at:

• District Excise and Taxation Offices: Staff will help you complete your registration on the government system.
• Union Council Offices: Local government representatives can assist with the SMS registration process.
• Government Facilitation Centers: Designated centers in major cities provide dedicated support for the petrol subsidy program.

What to bring for in-person registration:

• Original CNIC (plus one photocopy).
• Original motorcycle registration book (plus one photocopy).
• Mobile phone (any type) for OTP verification.
• Proof of residence (if requested).

The Step-by-Step Digital Registration and Verification Process

What happens after you submit your application for the bike petrol subsidy?

After you submit your application (whether via SMS, app, web portal, or helpline), the government’s automated verification system begins processing your information against multiple government databases.

Step-by-step post-submission process:

How long does the verification process take after SMS registration?

The verification process after SMS registration typically takes 3 to 7 business days from the date of submission. However, processing times may vary depending on the volume of applications and the accuracy of the information provided.

Standard processing timeline:

• Day 1 (Submission): Application received. Automated acknowledgment sent.
• Day 1-2: CNIC verification against NADRA records.
• Day 2-3: Vehicle registration verification against Excise and Taxation records.
• Day 3-4: Income and means testing against government databases.
• Day 4-7: Final approval and quota assignment.

Factors that may delay verification:

• High application volume during peak registration periods.
• Incomplete or incorrect information provided in the SMS.
• Mismatched records between CNIC and vehicle registration name.
• Outstanding taxes or fines associated with the vehicle.
• Technical issues with government databases.

How to check your application status:

• SMS Users: Send your CNIC number to 9771 with the word “STATUS” (e.g., “STATUS 1234567890123”).
• App Users: Log in to the Maryam Ko Batayen app and check the “Application Status” section.
• Portal Users: Log in to mkb.punjab.gov.pk and view your dashboard.
• Helpline: Call 1000 and provide your CNIC to check status.

Understanding the OTP verification: How do I get the One-Time Password for registration?

The One-Time Password (OTP) is a temporary 4-6 digit code sent to your registered mobile number to verify your identity during the registration process. The OTP ensures that the person applying for the subsidy is the actual owner of the mobile number and CNIC.

How to receive the OTP:

• App Registration: After entering your CNIC and mobile number, click “Send OTP.” A text message with the OTP will be sent to your mobile number within 30 seconds.
• Web Portal: Similar to the app, after entering your details, click “Verify via OTP” to receive the code.
• Helpline: The agent will initiate an OTP request, and you will receive the code while on the call.

OTP validity and usage:

• Validity Period: The OTP is valid for 2 to 5 minutes after generation.
• Number of Attempts: You typically have 3 attempts to enter the correct OTP before it expires.
• Maximum OTP Requests: You can request a new OTP up to 5 times per hour.
• Security: Never share your OTP with anyone, including family members or government officials (legitimate officials will never ask for your OTP).

What should I do if I don’t receive an OTP for registration?

If you do not receive an OTP for registration within 2 minutes of requesting it, follow these troubleshooting steps in order.

Immediate troubleshooting steps:

1. Check your network signal: Ensure your mobile phone has adequate signal strength (at least 2-3 bars).
2. Restart your phone: Sometimes a simple restart resolves network connectivity issues.
3. Check your SMS inbox: Ensure your inbox is not full and that messages from shortcodes are not blocked.
4. Wait 5 minutes: Network delays can occasionally cause SMS delivery to take longer than usual.
5. Request a new OTP: Click the “Resend OTP” or “Request New Code” button.

Advanced troubleshooting:

• Check SIM ownership: Ensure your mobile SIM is registered under your CNIC with your service provider. SIMs registered under another person’s name will not receive OTPs for government services.
• Check shortcode blocking: Some phones or carriers may block shortcode messages. Contact your mobile service provider (Jazz, Zong, Telenor, Ufone) to ensure shortcodes like 9771 are not blocked.
• Try a different mobile number: If you have a secondary mobile number registered under your CNIC, try using that number instead.

If all else fails:

• Call the government helpline (1000) and explain that you are not receiving OTPs.
• Visit your nearest Excise and Taxation office or facilitation center for manual registration assistance.

Why is my CNIC showing as “not eligible” for the subsidy?

Your CNIC may show as “not eligible” for the subsidy for several reasons related to income, vehicle ownership, or database mismatches. Understanding the specific reason is the first step toward resolving the issue.

Common reasons for CNIC ineligibility:

How to check your eligibility for the Sasta Petrol Scheme after application.

After submitting your application, you can check your eligibility status and track your application progress through multiple channels.

Method 1: SMS Eligibility Check

• Open your messaging app.
• Type “ELIGIBILITY” followed by your 13-digit CNIC number (no spaces).
• Example: ELIGIBILITY1234567890123
• Send to 9771.
• You will receive an automated response indicating your eligibility status.

Method 2: App Eligibility Check

• Log in to the Maryam Ko Batayen app.
• Navigate to the “My Applications” or “Status” section.
• Your eligibility status will be displayed (e.g., “Pending,” “Approved,” “Rejected”).

Method 3: Web Portal Eligibility Check

• Log in to mkb.punjab.gov.pk.
• View your dashboard for application status.
• Click on “View Details” for a complete breakdown of your eligibility verification.

Method 4: Helpline Eligibility Check

• Call 1000.
• Provide your CNIC number to the agent.
• The agent will inform you of your eligibility status.

How to check if your name is on the official beneficiary list of the fuel subsidy program.

The government maintains an official beneficiary list of all approved applicants for the fuel subsidy program. Your name will be added to this list once your application is fully approved and your monthly quota is assigned.

How to access the beneficiary list:

• Online Portal: Visit mkb.punjab.gov.pk and click on “Beneficiary List” or “Check Status.” Enter your CNIC number to see if you are listed.
• App: Open the Maryam Ko Batayen app and navigate to “Beneficiary Verification.” Enter your CNIC to check.
• SMS: Send “BENEFICIARY” followed by your CNIC to 9771 to receive a confirmation message.

What the beneficiary list contains:

• Your full name (as per CNIC)
• Your CNIC number (partially masked for privacy)
• Your vehicle registration number
• Your monthly fuel quota (20 liters)
• Your application approval date

If your name is not on the list:

• Your application may still be under processing (check back after 3-7 days).
• Your application may have been rejected (check your SMS or app for rejection reason).
• You may have applied after the cutoff date for the current batch.

How to Use the Bike Petrol Subsidy: QR Codes and Vouchers

How do I get the QR code for subsidized fuel after successful registration?

After your application is approved, you can generate a unique QR code within the Maryam Ko Batayen app or the federal Petrol Subsidy App. This QR code serves as your digital voucher for purchasing subsidized fuel at designated petrol pumps.

Step-by-step QR code generation:

1. Log in to the Maryam Ko Batayen app (or federal Petrol Subsidy App) using your CNIC and password.
2. On the home screen, click on “Generate QR Code” or “Get Fuel Voucher.”
3. Select the amount of fuel you wish to purchase (up to your remaining monthly quota).
4. The app will generate a unique QR code valid for a single transaction.
5. The QR code will include encrypted information about your CNIC, vehicle, and remaining quota.
6. Take a screenshot of the QR code or keep the app open for scanning at the petrol pump.

QR code validity:

• Time-Limited: Each QR code is valid for 24-48 hours from generation.
• Single Use: A QR code can only be scanned once for a single fuel purchase.
• Quota-Linked: The QR code deducts the selected fuel amount from your monthly quota.

How to generate a digital voucher within the petrol subsidy app.

The digital voucher is an alternative to the QR code for users whose phones may not display QR codes properly or for petrol pumps experiencing technical issues with QR scanning.

Steps to generate a digital voucher:

1. Log in to the petrol subsidy app.
2. Click on “Vouchers” or “My Fuel Quota.”
3. Select “Generate New Voucher.”
4. Enter the number of liters you wish to purchase (minimum 1 liter, maximum remaining quota).
5. Click “Generate Voucher.”
6. The app will display a 12-16 digit alphanumeric voucher code.
7. Write down the voucher code or take a screenshot.

Using the digital voucher at the petrol pump:

• Provide the voucher code to the petrol pump attendant.
• The attendant will enter the code into the government-provided verification device.
• The device will confirm the voucher’s validity and remaining quota.
• You will receive the subsidized fuel at Rs. 100 per liter.

How to scan the QR code at the petrol pump? (Step-by-step for the fuel station)

Scanning the QR code at the petrol pump requires the pump attendant to use a government-provided mobile device or scanner to verify your voucher and deduct fuel from your quota.

Step-by-step scanning process:

1. Arrive at a designated petrol pump that participates in the subsidy scheme.
2. Request subsidized fuel and inform the attendant that you are using the Bike Petrol Subsidy App.
3. Open your app and display the QR code on your phone screen (ensure screen brightness is adequate).
4. The attendant will scan the QR code using the government-issued mobile device.
5. Verification: The device will display your name, CNIC (partially masked), vehicle registration number, and remaining monthly quota.
6. Enter the fuel amount: The attendant will enter the number of liters you wish to purchase (up to your remaining quota).
7. Confirmation: The device will deduct the amount from your quota and generate a confirmation.
8. Fuel dispensed: The attendant will dispense the subsidized fuel at Rs. 100 per liter.
9. Receipt: You may receive an SMS or in-app notification confirming the transaction.

Which petrol pumps accept the subsidy voucher? (Over 12,000 designated pumps)

The government has designated over 12,000 petrol pumps across Pakistan that are equipped to accept the subsidy voucher and QR code. These pumps have received the necessary hardware (government-issued mobile devices) and training to process subsidized fuel transactions.

How to find a designated petrol pump:

• In-App Locator: The Maryam Ko Batayen app includes a “Find Nearest Pump” feature that shows participating pumps on a map.
• SMS Query: Send “PUMP [your city name]” to 9771 to receive a list of designated pumps in your area.
• Government Website: The official portal (mkb.punjab.gov.pk) maintains a searchable database of all participating pumps.
• Physical Signage: Designated pumps display official government posters or banners indicating their participation in the subsidy scheme.

Which oil marketing companies (OMCs) are participating?

• Pakistan State Oil (PSO)
• Shell Pakistan
• Total Parco
• Hascol Petroleum
• GO Petroleum
• Other regional and independent pump operators that have registered with the government.

How do participating petrol pumps verify the QR code and fuel quota?

Participating petrol pumps are equipped with government-issued mobile devices that run a specialized verification application. This application connects directly to the central government database to verify QR codes and manage fuel quotas in real-time.

Verification process explained:

• Device: The attendant uses a dedicated smartphone or handheld scanner provided by the government.
• Application: A custom-built app (pre-installed on the device) handles all verification tasks.
• Database Connection: The app connects to the central government server via mobile data or a dedicated network.
• QR Code Decryption: When scanned, the QR code is decrypted to reveal the user’s CNIC and quota information.
• Real-Time Check: The system immediately checks the user’s remaining monthly quota against the requested fuel amount.
• Transaction Recording: Once fuel is dispensed, the transaction is recorded in real-time, deducting the amount from the user’s quota.

Can I use the subsidized fuel voucher at any petrol pump or only designated ones?

You can only use the subsidized fuel voucher at designated petrol pumps that have been officially registered and equipped by the government to process subsidized fuel transactions. Vouchers will be rejected at non-designated pumps.

Why the restriction exists:

• Designated pumps have received the specialized verification devices (24,000 mobile phones deployed across the country).
• Non-designated pumps lack the hardware and software to verify QR codes and vouchers.
• The government needs to track all subsidized fuel transactions to prevent fraud and manage the program budget.

What to do if there is no designated pump in your area:

• Check the in-app locator for the nearest participating pump (even if it requires some travel).
• Contact the helpline (1000) to report the lack of designated pumps in your area.
• The government is continuously adding new pumps to the network, so check back regularly.

How much discount do I get per liter of petrol? (Calculating the Rs. 100 subsidy)

You receive a discount of Rs. 358 per liter on the first 20 liters of petrol purchased each month, based on the current market price of Rs. 458 per liter.

Discount calculation formula:

• Market Price (per liter): Rs. 458
• Subsidized Price (per liter): Rs. 100
• Discount per liter: Rs. 458 – Rs. 100 = Rs. 358
• Monthly Discount (20 liters): Rs. 358 × 20 = Rs. 7,160

How this compares to other government subsidies:

• Sindh Cash Subsidy: Rs. 2,000 per month (equivalent to the same 20-liter benefit at Rs. 100 per liter)
• Previous Blanket Subsidy: Approximately Rs. 50-80 per liter (significantly less than the current targeted subsidy)
• Ehsaas Sasta Petrol Program: Rs. 2,000 monthly cash transfer for eligible families

What happens if petrol prices change?

• The subsidized price of Rs. 100 per liter is fixed for the duration of the program.
• If market prices increase, your savings per liter increase accordingly.
• If market prices decrease below Rs. 100 per liter (unlikely given current trends), the subsidy may be adjusted.

What is the current market price of petrol vs. the subsidized rate for bikers?

The current market price of petrol in Pakistan is Rs. 458 per liter (as of the latest government notification), while the subsidized rate for eligible bikers is Rs. 100 per liter.

Market price context:

• This represents the highest petrol price in Pakistan’s history.
• The price increased by Rs. 137 in a single revision after the removal of blanket subsidies.
• Diesel prices have crossed Rs. 520 per liter, impacting transportation and goods costs across the economy.

Price comparison by fuel type:

Understanding the Fuel Quota: The 20 Liter Monthly Limit

Is there a monthly limit on the petrol subsidy? (Understanding the 20 liter cap)

Yes, there is a strict monthly limit of 20 liters of subsidized petrol per eligible vehicle. This cap applies to all motorcycles and rickshaws participating in the program.

Purpose of the 20 liter cap:

• Budget Management: Limits government expenditure on the subsidy program.
• Prevent Abuse: Prevents wealthy individuals or commercial entities from exploiting the subsidy.
• Targeted Relief: Ensures that the subsidy benefits only those who genuinely need it for basic commuting, not for excessive consumption.
• Resource Allocation: Allows the government to serve more eligible beneficiaries within the allocated budget.

Quota details:

• Per Vehicle: 20 liters monthly, regardless of how many people use the vehicle.
• Per CNIC: One quota per CNIC (cannot register two motorcycles under the same CNIC).
• Per Month: The quota resets at the beginning of each calendar month.
• No Carryover: Unused quota from one month does not roll over to the next month.

Is the 20L fuel quota for motorcycles for a limited time or permanent?

The 20L fuel quota for motorcycles is initially approved for a limited-time period, typically three months, with the possibility of extension based on government review of the program’s effectiveness and fiscal sustainability.

Current program duration:

• Initial Phase: 3 months from the launch date (April 4).
• Review Period: The government will assess the program after the first three months.
• Potential Extension: If the program is deemed successful and funding permits, it may be extended for additional periods.

Factors that will determine extension:

• Fiscal impact on the government budget.
• Number of beneficiaries reached.
• Effectiveness in reducing financial burden on low-income households.
• Global oil price trends and their impact on the domestic market.
• Political and public pressure to continue the relief.

How many liters of subsidized fuel can three-wheelers (rickshaws) receive?

Three-wheelers (rickshaws) receive the same monthly quota as motorcycles: 20 liters of subsidized petrol at Rs. 100 per liter. The government has prioritized two- and three-wheelers as the primary beneficiaries of the targeted fuel relief program.

Rickshaw-specific quota information:

• Monthly Quota: 20 liters
• Price per Liter: Rs. 100 (subsidized)
• Eligibility: The rickshaw must be registered in the applicant’s name with the Excise and Taxation Department.
• Usage Tracking: Same QR code/voucher system as motorcycles.
• Renewal: Quota resets monthly like motorcycle quotas.

Future potential changes:

• The government is considering different quota allocations for different vehicle types based on fuel efficiency and usage patterns.
• Rickshaw drivers may receive higher quotas if data shows their fuel consumption exceeds 20 liters monthly for livelihood purposes.

Is the 20L fuel quota carried over to the next month if unused?

No, the 20L fuel quota does not carry over to the next month if unused. Any unused portion of your monthly quota expires at the end of each calendar month.

Quota reset schedule:

• Reset Date: The first day of each calendar month (e.g., May 1, June 1, etc.).
• Previous Month’s Unused Quota: Forfeited; cannot be claimed in the following month.
• New Quota: A fresh 20 liters becomes available on the first day of each month.

Why no carryover?

• Budget Predictability: Allows the government to accurately budget for the subsidy program on a monthly basis.
• Encourage Regular Use: Prevents hoarding of fuel quotas and ensures that the subsidy is used for regular commuting needs.
• Simplified Administration: Eliminates the need for complex quota tracking and rollover calculations.

What this means for beneficiaries:

• Plan your fuel purchases throughout the month to avoid wasting your quota.
• If you have unused quota near the end of the month, consider filling up your tank even if not completely empty.
• You cannot “save up” quota for months when you expect to travel more.

How do I check my remaining fuel balance for the month in the app?

You can check your remaining fuel balance for the month directly within the Maryam Ko Batayen app or through an SMS query to 9771.

Method 1: In-App Balance Check

• Log in to the Maryam Ko Batayen app.
• On the home screen, your remaining monthly quota is displayed prominently.
• Click on “My Quota” or “Balance” for a detailed breakdown.
• The app shows: Total quota (20L), Used this month, Remaining balance.

Method 2: SMS Balance Check

• Open your messaging app.
• Type “BALANCE” followed by your 13-digit CNIC number.
• Example: BALANCE1234567890123
• Send to 9771.
• You will receive an automated response showing your remaining quota.

Method 3: Web Portal Balance Check

• Log in to mkb.punjab.gov.pk.
• Navigate to “My Dashboard” or “Fuel Quota.”
• Your remaining balance is displayed along with a transaction history.

Method 4: Helpline Balance Check

• Call 1000.
• Provide your CNIC to the agent.
• The agent will inform you of your remaining balance.

Can I purchase more than 20 liters of subsidized petrol in a single visit?

No, you cannot purchase more than 20 liters of subsidized petrol in a single visit because your total monthly quota is 20 liters. However, you can purchase less than the full quota in a single visit and return later in the month to purchase the remaining balance.

Purchase rules:

• Maximum per Transaction: Up to your remaining monthly quota (cannot exceed 20 liters total for the month).
• Minimum per Transaction: Typically 1 liter (some pumps may have a minimum of 2-3 liters).
• Multiple Transactions: You can make multiple visits to the petrol pump within the same month until your quota is exhausted.

Example scenario:

• You have a full 20-liter quota at the beginning of the month.
• You purchase 10 liters on Day 1. Your remaining balance becomes 10 liters.
• You purchase 5 liters on Day 15. Your remaining balance becomes 5 liters.
• You purchase the final 5 liters on Day 25. Your remaining balance becomes 0 liters.
• You cannot purchase any more subsidized fuel until the next month.

How much money can you save monthly with the Rs. 100 per liter subsidy?

With the Rs. 100 per liter subsidy, a motorcycle owner can save Rs. 7,160 per month on fuel costs compared to purchasing the same 20 liters at the market price of Rs. 458 per liter.

Monthly savings calculation:

• Market price for 20 liters: 20 × Rs. 458 = Rs. 9,160
• Subsidized price for 20 liters: 20 × Rs. 100 = Rs. 2,000
• Total Monthly Savings: Rs. 9,160 – Rs. 2,000 = Rs. 7,160

Annual savings projection (if program continues for 12 months):

• Monthly savings: Rs. 7,160
• Annual savings: Rs. 7,160 × 12 = Rs. 85,920

What this means for low-income households:

• For a household spending a significant portion of its income on fuel, this represents substantial financial relief.
• The savings can be redirected to other essential expenses such as food, education, healthcare, or housing.
• For daily commuters covering 30-40 km per day, the subsidy effectively covers most of their monthly fuel expense.

The Free Motorbike Registration and Transfer Benefit in Punjab

What is the additional benefit of free motorbike registration in Punjab?

The Punjab government has eliminated all registration and transfer fees for motorcycles across the province as part of the comprehensive relief package announced by Chief Minister Maryam Nawaz Sharif. This means motorcycle owners can register their vehicles or transfer ownership without paying any government fees.

What is covered by the fee waiver:

• Initial Registration Fees: All charges for registering a new motorcycle with the Excise and Taxation Department.
• Transfer of Ownership Fees: All charges for transferring an existing motorcycle registration from one person to another.
• Number Plate Fees: Charges for obtaining official government-issued number plates.
• Smart Card Fees: Fees for obtaining the new computerized registration smart card.

What is NOT covered:

• Outstanding taxes or fines from previous years (must be cleared separately).
• Third-party charges (e.g., courier fees for delivery of registration documents).
• Late fees for expired registrations (may still apply).

How to get free motorbike registration and transfer of ownership in Punjab.

To take advantage of the free motorbike registration and transfer benefit, visit your local Excise and Taxation Department office or an authorized facilitation center. The process is identical to standard registration, but no fees will be collected.

Step-by-step process for free registration:

1. Gather required documents: CNIC (original and copy), proof of purchase (sales invoice or receipt), and proof of residence.
2. Visit Excise and Taxation Office: Go to the office in your district (call ahead to confirm hours and specific requirements).
3. Submit application: Complete the registration application form (available at the office or online).
4. Vehicle inspection: An Excise officer may inspect your motorcycle to verify the chassis and engine numbers.
5. Fee waiver applied: The officer will process your registration without collecting any fees.
6. Receive documents: You will receive a temporary registration certificate immediately, with the permanent smart card delivered later.

Free transfer of ownership process:

1. Both buyer and seller visit the Excise office together (or buyer with a signed transfer deed).
2. Submit the original registration book and completed transfer application.
3. The fee waiver is applied automatically to all transfer requests.
4. New registration book and smart card are issued in the buyer’s name.

What documents are required to claim the free registration and transfer fee waiver?

The documentation required for free registration and transfer is the same as for standard registration, with no additional paperwork needed to claim the fee waiver.

Documents for new registration:

• Original CNIC (plus one photocopy).
• Proof of purchase (sales invoice or receipt from the motorcycle dealer).
• Proof of residence (utility bill or rental agreement, if address differs from CNIC).
• Mobile number (for SMS notifications).

Documents for transfer of ownership:

• Original CNIC of both buyer and seller (plus photocopies).
• Original motorcycle registration book.
• Signed transfer deed or sale agreement (if seller is not present).
• Proof of residence for the buyer (if different from CNIC address).

Documents for lost registration book replacement:

• FIR (First Information Report) if the registration book was lost or stolen.
• Affidavit on stamp paper declaring the loss.
• CNIC of the registered owner.

How to apply for a free motorbike smart card and number plate in Punjab.

The free registration benefit includes the issuance of a modern smart card (computerized registration card) and official government number plates. Both are provided at no cost to the applicant.

Smart card application process:

• The smart card is automatically processed when you complete your registration.
• Your photograph and signature are captured digitally at the Excise office.
• The smart card contains your CNIC number, vehicle registration number, and other details in a secure chip.
• Smart cards are typically delivered to your registered address within 7-14 days.

Number plate issuance:

• Official number plates are produced at government-approved workshops.
• You will receive a receipt or temporary number plate at the Excise office.
• The permanent number plate can be collected from the designated workshop or delivered to your address.
• The number plate fee is waived as part of the relief package.

If you already have a registered motorcycle:

• You can request a free smart card upgrade even if your motorcycle was registered before the relief package was announced.
• Visit your Excise office and request a “Smart Card Upgrade” under the relief package.
• No fee will be charged for the upgrade.

How long is the registration fee waiver valid for motorcycle owners in Punjab?

The registration fee waiver is initially valid for the same duration as the fuel subsidy program (three months from April 4), with potential extension based on government review.

Current waiver validity:

• Start Date: April 4 (same as the fuel subsidy application start date).
• Initial Duration: 3 months (until early July).
• Potential Extension: The government may extend the waiver if the relief package is continued.

What this means for motorcycle owners:

• If you have been delaying motorcycle registration due to cost concerns, now is the ideal time to complete the process.
• Even if you do not currently own a motorcycle, purchasing one during this period will allow you to register it for free.
• The fee waiver applies to all registration and transfer requests submitted during the validity period, regardless of when the motorcycle was originally purchased.

Troubleshooting and Frequently Asked Questions (FAQs)

Can I register two motorcycles on one CNIC?

No, you cannot register two motorcycles on one CNIC for the fuel subsidy. The government strictly limits the subsidy to one vehicle per CNIC to prevent abuse and ensure that the relief reaches the maximum number of eligible individuals.

Reason for the one-vehicle-per-CNIC rule:

• Prevent Hoarding: Stops wealthy individuals from registering multiple motorcycles under their name to receive multiple fuel quotas.
• Fair Distribution: Ensures that limited government resources are distributed across as many eligible households as possible.
• Database Integrity: Simplifies verification and prevents duplicate registrations.

If you own two motorcycles:

• You must choose which motorcycle to register for the subsidy (typically the one used for daily commuting).
• A family member (spouse, adult child) with their own CNIC can register the second motorcycle if they meet the eligibility criteria.

Can I use someone else’s CNIC to apply for the subsidy?

No, using someone else’s CNIC to apply for the subsidy is strictly prohibited and constitutes fraud. The government’s verification system cross-references the CNIC with NADRA records, including the name, photograph, and other biometric data.

Consequences of using someone else’s CNIC:

• Application Rejection: The system will detect the mismatch and reject the application.
• Permanent Disqualification: Both the person whose CNIC is used and the person using it may be permanently banned from the subsidy program.
• Legal Action: The government may pursue legal action for identity fraud.
• Blacklisting: Your CNIC may be blacklisted from all government relief programs.

Legitimate scenarios:

• A family member can apply on your behalf with your explicit permission and using your CNIC, but the subsidy will be linked to your CNIC, not theirs.
• A parent can apply for a child who is the registered owner of the motorcycle, using the child’s CNIC.

How do I update my mobile number in the petrol subsidy app?

If your registered mobile number changes or you lose access to your previous number, you must update your mobile number in the petrol subsidy app to continue receiving OTPs and notifications.

Updating your mobile number via the app:

1. Log in to the Maryam Ko Batayen app using your existing credentials.
2. Navigate to “Profile” or “Account Settings.”
3. Click on “Mobile Number” or “Update Contact Information.”
4. Enter your new mobile number.
5. Click “Send OTP” to verify the new number.
6. Enter the OTP received on your new number.
7. Confirm the update. Your mobile number is now changed.

Updating your mobile number via the helpline:

• Call 1000 and explain that you need to update your registered mobile number.
• The agent will verify your identity using your CNIC and answer security questions.
• Provide the new mobile number to the agent.
• You will receive an OTP on the new number for verification.
• Once verified, the update is complete.

What if you have lost access to your old number and cannot log in?

• Call the helpline (1000) for manual assistance.
• Visit your nearest Excise and Taxation office with your CNIC and motorcycle registration book.
• A government official will update your number after identity verification.

Is there a fee to apply for the petrol subsidy app? (Checking for hidden charges)

No, there is absolutely no fee to apply for the petrol subsidy app or to register for the subsidy program. The application process is completely free of charge through all four official channels (SMS, app, web portal, and helpline).

What is free:

• Downloading and installing the Maryam Ko Batayen app or Petrol Subsidy App.
• Registering via SMS to 9771 (standard SMS rates apply, but no additional fee).
• Calling the helpline 1000 (toll-free, no call charges).
• Using the web portal mkb.punjab.gov.pk.
• Receiving your QR code or digital voucher.
• Purchasing subsidized fuel at Rs. 100 per liter.

What is NOT free:

• Standard mobile network SMS rates (typically Rs. 0.50 to Rs. 1.00 per message, depending on your package).
• Mobile data usage if using the app or web portal (standard data charges apply).
• The cost of the fuel itself (Rs. 100 per liter).

Warning signs of a scam:

• Any message or call asking you to pay a “registration fee,” “processing fee,” or “verification fee.”
• Anyone asking for your bank account details or credit card information.
• Any website or app asking for payment before allowing you to apply.

Why is my application showing “pending verification” for weeks?

If your application remains in “pending verification” status for more than 10 business days, there may be an issue with your CNIC, vehicle registration, or the government’s verification systems.

Common reasons for prolonged pending status:

What to do if your application is stuck:

• Wait at least 10 business days before taking action (processing delays are common during the initial launch period).
• Call the helpline 1000 and ask for a status update.
• Visit your nearest Excise and Taxation office for manual intervention.
• Re-apply if the system allows (some applications may have been lost due to technical errors).

How do I contact the official support team for technical issues with the app?

The official support team for the Maryam Ko Batayen app and the petrol subsidy program can be reached through multiple channels.

Support contact methods:

• Helpline: Call 1000 (toll-free, 24/7). This is the primary support channel for all technical and registration issues.
• Email Support: Send an email to the official government support address (check the app or web portal for the current email address).
• In-Person Support: Visit your local Excise and Taxation office or government facilitation center.
• App Feedback: The Maryam Ko Batayen app includes a “Feedback” or “Report Issue” feature within the settings menu.

What to provide when contacting support:

• Your CNIC number.
• Your registered mobile number.
• Your application reference number (if available).
• A clear description of the issue (including error messages, screenshots, etc.).
• The steps you have already taken to resolve the issue.

Response times:

• Helpline (1000): Immediate assistance during call hours.
• Email Support: 24-48 hours for initial response.
• In-Person Support: Same-day assistance (depending on office hours and queue length).

What is the process if my vehicle is registered in another province (e.g., Sindh or KPK)?

If your vehicle is registered in a province other than Punjab (such as Sindh, Khyber Pakhtunkhwa, or Balochistan), you should apply through the federal SMS code 9771 rather than the Punjab-specific channels (Maryam Ko Batayen app or mkb.punjab.gov.pk).

Province-specific guidance:

If you live in Punjab but your vehicle is registered in another province:

• You can still apply for the federal subsidy using SMS 9771.
• However, you may not qualify for the Punjab-specific additional benefits (free registration, etc.).
• Consider transferring your vehicle registration to Punjab if you are a permanent resident (transfer fees are currently waived in Punjab).

Does the subsidy apply if I have a leased motorcycle or one on installments?

Yes, you can apply for the subsidy if you have a leased motorcycle or one purchased on installments, provided that the motorcycle is registered in your name with the Excise and Taxation Department.

Leased motorcycles (bank financing):

• The registration book typically lists the bank as the “financier” with your name as the “registered owner.”
• This is acceptable for the subsidy application.
• You will need to provide the registration book showing your name as the owner.

Motorcycles on installments (dealer financing):

• The registration book should be in your name (the dealer may hold it until full payment).
• If the dealer holds the registration book, request a certified copy or a letter confirming your ownership.
• The subsidy application requires the registration number and chassis number, which you can obtain from the dealer.

Important note: The subsidy is linked to the vehicle, not to the financing arrangement. As long as you are the registered owner, you are eligible.

How to handle a rejected application due to income or vehicle registration mismatch.

If your application is rejected due to an income or vehicle registration mismatch, follow these steps to understand the reason and determine if you can appeal or correct the issue.

Step 1: Understand the rejection reason.

• Check the SMS or app notification for the specific rejection code.
• Common codes include:
  • “INC-01” = Income above threshold
  • “VEH-02” = Vehicle not registered in your name
  • “SIM-03” = SIM not registered under your CNIC
  • “DOC-04” = Incomplete or incorrect documentation

Step 2: Verify the information in government databases.

• Income Verification: Check your records with NADRA, tax authorities, and any social welfare programs you are enrolled in (Ehsaas, BISP, etc.).
• Vehicle Verification: Visit the Excise and Taxation office to confirm your motorcycle’s registration details and ownership.
• SIM Verification: Contact your mobile service provider to confirm that your SIM is registered under your CNIC.

Step 3: Correct the issue (if possible).

• Income Issue: If your income is correctly below the threshold but the database shows otherwise, you may need to provide proof of income to the government for manual review.
• Vehicle Issue: If the registration is in your name but the database shows otherwise, visit the Excise office to correct the record.
• SIM Issue: Update your SIM ownership with your mobile service provider (this can often be done online or at a service center).

Step 4: Re-apply after corrections.

• Once the underlying issue is resolved, submit a new application through the same channels.
• If your application is still rejected, call the helpline 1000 for manual review.

Security, Scams, and Fraud Prevention: Protecting Your CNIC

Beware of the fake ‘9711’ SMS fuel quota registration scam.

A fraudulent shortcode 9711 (note the transposed digits: 9711 instead of the official 9771) is being used by scammers to steal personal information from citizens seeking fuel subsidies. Do not respond to any message from 9711 or any shortcode other than the official 9771.

How the 9711 scam works:

• Scammers send an SMS from 9711 claiming to be from the “Fuel Subsidy Program” or “Government of Pakistan.”
• The message asks you to reply with your CNIC number, mobile number, and bank account details.
• Some messages include a link that, when clicked, installs malware on your phone or directs you to a fake government website.
• The scammers use the collected information for identity theft, bank fraud, or selling your data to third parties.

Official 9771 vs. Scam 9711 – Key differences:

How to identify fake petrol subsidy apps and fraudulent websites.

Fake apps and websites are designed to look like official government platforms but are actually designed to steal your personal information or install malware on your device.

Red flags for fake apps:

• Publisher Name: The app publisher is not the Government of Punjab, Pakistan Digital Authority, or a recognized government entity.
• Download Source: The app is not available on the official Google Play Store or Apple App Store.
• Permissions Request: The app asks for unnecessary permissions (e.g., access to contacts, camera, microphone, or storage) that are not required for fuel subsidy registration.
• Spelling and Grammar: The app contains spelling errors, grammatical mistakes, or inconsistent formatting.
• Fees: The app asks for a payment or “registration fee” before allowing you to apply.

Red flags for fake websites:

• Domain Name: The website URL is not an official .gov.pk domain (e.g., mktb.punjab.gov.pk is official; mktb-punjab.com is fake).
• No HTTPS: The website does not use HTTPS encryption (look for the padlock icon in the address bar).
• Pop-ups: The website displays pop-up ads or asks you to click on suspicious links.
• Request for Sensitive Information: The website asks for bank account details, ATM PIN, or credit card information.

Why you should never share your personal information on unauthorized apps.

Sharing your personal information (CNIC, mobile number, vehicle registration details, bank account information) on unauthorized apps puts you at significant risk of identity theft, financial fraud, and other cybercrimes.

Risks of sharing information on unauthorized apps:

• Identity Theft: Scammers can use your CNIC to open bank accounts, obtain loans, or commit other crimes in your name.
• SIM Swap Fraud: With your CNIC and mobile number, scammers can request a duplicate SIM from your service provider and take over your mobile accounts.
• Bank Fraud: If you provide bank account details, scammers can attempt unauthorized transactions.
• Blackmail: Your personal information can be used to blackmail or extort you.
• Data Sale: Your information may be sold to third-party marketing companies or other scammers.

How to protect yourself:

• Only download apps from the official Google Play Store (check publisher verification).
• Only use websites with the official .gov.pk domain.
• Never share your OTP with anyone (government officials will never ask for your OTP).
• Never pay any fee to “register” for the subsidy.
• If you are unsure whether an app or website is legitimate, call the helpline 1000 before proceeding.

What is the government doing to prevent fraud and misuse of the subsidy system?

The government has implemented multiple layers of security and verification to prevent fraud, misuse, and abuse of the subsidy system.

Fraud prevention measures:

• CNIC-Vehicle Cross-Verification: Every application is cross-referenced against NADRA and Excise and Taxation databases to ensure the applicant’s identity and vehicle ownership.
• SIM Ownership Check: The mobile number used for registration must be registered under the applicant’s CNIC, preventing the use of burner phones or borrowed SIMs.
• One CNIC, One Vehicle Rule: The system automatically rejects applications that attempt to register multiple vehicles under the same CNIC.
• Biometric Verification (in development): Future versions of the app may include fingerprint or facial recognition for additional security.
• Real-Time Quota Tracking: The central system tracks every subsidized fuel transaction in real-time, flagging suspicious patterns (e.g., excessive purchases, unusual locations).
• Blockchain-Based Ledger: The government is exploring blockchain technology to create an immutable record of all subsidy transactions, preventing tampering or duplicate claims.

How the government handles fraud:

• Automatic Flagging: Suspicious activity is automatically flagged for manual review.
• Investigation: The government may launch investigations into individuals or entities suspected of fraud.
• Permanent Blacklisting: Individuals found guilty of fraud are permanently blacklisted from all government relief programs.
• Legal Action: The government may pursue criminal charges for identity theft, fraud, or other offenses.

How to report a scam or fake message regarding the bike petrol subsidy.

If you receive a suspicious message, call, or encounter a fake website related to the bike petrol subsidy, report it immediately to the relevant authorities.

Reporting channels:

• PTA (Pakistan Telecommunication Authority): Forward suspicious SMS messages to 9000. PTA will investigate and block fraudulent shortcodes and numbers.
• FIA (Federal Investigation Agency) Cyber Crime Wing: Report online fraud and identity theft through the FIA’s online complaint system or by visiting your local FIA office.
• Government Helpline (1000): Report the scam to the official subsidy helpline. The government can issue public warnings and block fraudulent channels.
• Local Police: If you have lost money or suffered financial harm, file a First Information Report (FIR) at your local police station.

What to include in your report:

• The phone number or shortcode that sent the message.
• The exact text of the message (screenshot if possible).
• Any links contained in the message (do not click them, but copy the URL if visible).
• The date and time you received the message.
• Any action you took (e.g., replied, clicked a link, provided information).

Participating Petrol Pumps and Infrastructure

How many petrol pumps are participating in the bike petrol subsidy scheme?

Over 12,000 designated petrol pumps across Pakistan are participating in the bike petrol subsidy scheme. These pumps have been equipped with the necessary hardware and software to verify QR codes and process subsidized fuel transactions.

Distribution of participating pumps:

• Punjab: The largest number of designated pumps, covering major cities (Lahore, Rawalpindi, Faisalabad, Multan, Gujranwala) and smaller towns.
• Sindh: Designated pumps in Karachi, Hyderabad, Sukkur, and other major cities.
• Khyber Pakhtunkhwa: Pumps in Peshawar, Abbottabad, Mardan, and other urban centers.
• Balochistan: Limited coverage in Quetta and other major towns (rural areas may have fewer options).
• Islamabad: Full coverage with multiple designated pumps.

How pumps are selected:

• Oil Marketing Companies (OMCs) nominate their high-volume and strategically located pumps.
• The government inspects each pump to ensure it meets technical requirements (internet connectivity, trained staff, adequate space).
• Pumps in rural and remote areas are prioritized to ensure geographic coverage.

How will dedicated fuel nozzles for subsidized petrol work at the pump?

The government is considering the installation of dedicated fuel nozzles or designated dispensing units for subsidized petrol at participating pumps. This would separate subsidized fuel from regular fuel sales, simplifying the transaction process and reducing errors.

Proposed nozzle system:

• Designated Dispenser: One or more fuel dispensers (pumps) at each participating station are dedicated exclusively to subsidized fuel.
• Distinct Branding: The dedicated dispensers are clearly marked with government branding (e.g., “Bike Petrol Subsidy – Rs. 100/Liter”).
• Separate Queue: A separate queue or lane may be designated for subsidy users to avoid congestion with regular customers.

If dedicated nozzles are not available:

• The attendant uses the same dispenser for both subsidized and regular fuel.
• The attendant must manually select the “subsidized” option on the verification device before dispensing.
• The customer is charged Rs. 100 per liter only after QR code verification is complete.

How many mobile devices (24,000) will be deployed to manage the fuel subsidy?

The government is deploying 24,000 mobile phones to petrol pumps across Pakistan to power the QR code verification system. These devices are pre-installed with a custom verification application and connected to the central government database.

Device specifications:

• Type: Android smartphones (affordable models with good battery life).
• Pre-installed App: A custom-built verification application developed by the Ministry of IT.
• Connectivity: 4G/LTE mobile data (government-provided SIMs with subsidized data plans).
• Security: The devices are locked to the verification app and cannot be used for other purposes.

Distribution plan:

• Phase 1: Major cities and high-volume pumps (initial rollout).
• Phase 2: Medium-sized towns and secondary pumps.
• Phase 3: Rural and remote areas (ongoing rollout).

Device management:

• Each device is registered to a specific petrol pump and attendant.
• The government remotely monitors device usage and can deactivate lost or stolen devices.
• Regular software updates are pushed over the air (OTA).

Which oil marketing companies (OMCs) are involved in the subsidy distribution?

All major Oil Marketing Companies (OMCs) operating in Pakistan are participating in the subsidy distribution, along with many independent and regional pump operators.

Participating OMCs:

• Pakistan State Oil (PSO): The largest OMC, with the widest network of pumps nationwide.
• Shell Pakistan: Extensive network, particularly in urban areas.
• Total Parco: Strong presence in central and northern Pakistan.
• Hascol Petroleum: Significant presence in southern Pakistan.
• GO Petroleum: Growing network across the country.
• Other OMCs: Attock Petroleum, Byco Petroleum, and other regional players.

Independent pump operators:

• Independently owned pumps can register with the government to participate in the scheme.
• Registration requirements include adequate internet connectivity, trained staff, and compliance with government standards.

Will rural areas and remote villages have participating petrol pumps?

The government is prioritizing the inclusion of petrol pumps in rural areas and remote villages to ensure that subsidy benefits reach all eligible citizens, regardless of their location.

Coverage plan for rural areas:

• District Headquarters: Every district headquarters will have at least 2-3 designated pumps.
• Tehsil Headquarters: Most tehsil headquarters will have at least 1 designated pump.
• Major Rural Hubs: Pumps along major inter-city highways and in large villages will be included.
• Remote Areas: Mobile verification units (vans with verification devices) may be deployed to remote areas with no designated pumps.

What to do if there is no designated pump in your area:

• Check the in-app locator for the nearest participating pump (even if it requires some travel).
• Contact the helpline (1000) to report the lack of coverage in your area.
• The government is continuously adding new pumps to the network, so check back regularly.

How to find the nearest designated petrol pump accepting the subsidy voucher.

Use the in-app locator, SMS query, or web portal to find the nearest designated petrol pump that accepts the subsidy voucher.

Method 1: In-App Locator

• Open the Maryam Ko Batayen app.
• Click on “Find Pump” or “Nearby Stations.”
• The app will display a map with all designated pumps in your area.
• Click on any pump for directions and contact information.

Method 2: SMS Query

• Open your messaging app.
• Type “PUMP” followed by your city name.
• Example: PUMP Lahore
• Send to 9771.
• You will receive a list of designated pumps in your city, including addresses.

Method 3: Web Portal

• Log in to mkb.punjab.gov.pk.
• Navigate to “Participating Pumps” or “Find a Pump.”
• Enter your city or postal code to search.
• The portal will display a list of pumps with addresses and contact numbers.

Frequently Asked Questions (Comprehensive FAQ Block for Schema)

How do I register for the bike petrol subsidy via SMS?
Send your 13-digit CNIC number followed by your motorcycle’s registration number to 9771. Example: 1234567890123LEJ123456. No spaces or dashes.

What is the SMS code to apply for the petrol subsidy?
The official SMS code is 9771. Beware of the fake code 9711 used by scammers.

Who is eligible for the 20L monthly petrol subsidy?
Low-income individuals with monthly income below Rs. 50,000-60,000 who own a registered motorcycle or rickshaw in their name.

Is the bike petrol subsidy app available on the Play Store?
Yes, the Maryam Ko Batayen app (Punjab) and the federal Petrol Subsidy App are available for download on the Google Play Store.

How can I check my eligibility for the Sasta Petrol Scheme?
Send “ELIGIBILITY” followed by your CNIC to 9771, check in the app, or call the helpline 1000.

Does the subsidy apply to cars over 800cc?
No, the subsidy is limited to motorcycles and rickshaws. Small cars up to 800cc are under review.

What documents are needed for the petrol subsidy registration?
CNIC, motorcycle registration book, and a mobile SIM registered under your CNIC.

How do I get the QR code for subsidized fuel?
Log in to the Maryam Ko Batayen app, click “Generate QR Code,” and select the fuel amount.

Is the petrol subsidy available for rickshaw drivers?
Yes, rickshaw drivers are eligible for the same 20-liter monthly quota at Rs. 100 per liter.

Which petrol pumps accept the subsidy voucher?
Over 12,000 designated petrol pumps across Pakistan, including PSO, Shell, Total Parco, and others.

How much discount do I get per liter of petrol?
Rs. 358 per liter discount (market price Rs. 458 minus subsidized price Rs. 100).

Can I use someone else’s CNIC to apply for the subsidy?
No, using someone else’s CNIC is fraud and will result in permanent disqualification.

What should I do if I don’t receive an OTP for registration?
Check your network, ensure your SIM is registered under your CNIC, request a new OTP, or call helpline 1000.

Is there a monthly limit on the petrol subsidy?
Yes, 20 liters per month per vehicle. Unused quota does not carry over.

How do I update my mobile number in the petrol subsidy app?
Log in to the app, go to Profile > Update Mobile Number, verify with OTP, and confirm.

Can I register two motorcycles on one CNIC?
No, only one vehicle per CNIC is allowed.

Do I need to have the vehicle in my name to get the subsidy?
Yes, the motorcycle must be registered in your name with the Excise and Taxation Department.

How long does the verification process take after SMS registration?
Typically 3-7 business days, depending on application volume and data accuracy.

Is the petrol subsidy scheme active in all cities of Pakistan?
Yes, the federal program (SMS 9771) is active nationwide. Punjab has additional provincial benefits.

What is the official helpline number for petrol subsidy complaints?
Call 1000 (toll-free, 24/7) for registration assistance, complaints, and technical support.

Can I get the subsidy if my bike is not registered?
No, only registered motorcycles with verified number plates are eligible.

How do I recover my password for the petrol subsidy app?
Click “Forgot Password” on the login screen, enter your CNIC and mobile number, verify with OTP, and set a new password.

Is the 20L fuel quota carried over to the next month if unused?
No, unused quota expires at the end of each calendar month.

What is the income limit to qualify for the petrol relief?
Monthly household income below Rs. 50,000 to Rs. 60,000, depending on the province.

How do I check my remaining fuel balance for the month?
Log in to the app, send “BALANCE” followed by your CNIC to 9771, or check on the web portal.

Does the subsidy apply to Hi-Octane or only regular petrol?
Only regular petrol (RON 92) is subsidized. Hi-Octane is not covered.

Why is my CNIC showing as “not eligible” for the subsidy?
Possible reasons: income above threshold, vehicle not in your name, SIM not registered under your CNIC, or database mismatch.

Is there a fee to apply for the petrol subsidy app?
No, the application process is completely free. Beware of scams asking for payment.

How do I scan the QR code at the petrol pump?
Open the app, display the QR code to the attendant, who will scan it with the government-issued device.

Can female bike riders apply for the petrol subsidy?
Yes, female bike riders are fully eligible and encouraged to apply through the same channels.